About 2017-05-22T14:55:20+00:00


LifeNet currently covers the Texas counties of Bowie County, Red River County, Cass County and the Arkansas counties of Miller County, Garland County, Hot Springs County. In Oklahoma we cover Western Payne County. LifeNet has 175 full time employees, 57 ground units, a fully equipped Disaster Response Unit, two Bell 407 helicopters and one fixed wing airplane for longer distance transfers.


LifeNet, Inc is a not-for-profit corporation providing cost effective, high quality ground and air ambulance services throughout Northeast Texas, Southwest Arkansas, and Central Oklahoma. The company’s emergency medical services and non-emergency ambulance operation currently respond to more than 61,000 annual calls and covers more than 4,500 square miles with a fleet of 54 Mobile Intensive Care units (MICU).

LifeNet provides quality ambulance service to ten different communities in three states.

We also operate two helicopter medical programs, based in Texarkana and Hot Springs. Either aircraft can be airborne within ten (10) minutes once the necessary validation of air transport is made. The service is available for scene calls or inter-facility transports within a 150-mile radius of either base.

Our fixed wing aircraft is available for patients when emergency air transport is required and the use of the helicopter is not feasible. Fixed wing flights can be performed in all types of weather and over longer distances, reducing the out of hospital time and risk to the patient.

We are a private, not-for-profit organization governed by a community-based Board of Directors.


Articles of Incorporation
LifeNet Bylaws
Director Composition
Former Directors








In most cases, LifeNet operates under agreements awarded by local government. Although each agreement varies, in general, there are parts of each agreement that detail the benefits of utilizing LifeNet. It is in these sections that the benefits to a community are outlined and in order to maintain these agreements, LifeNet must meet or exceed these parts:

  • Possess a current license from the appropriate State’s EMS oversight agency to provide emergency medical services (EMS), both transport and treatment, at the advanced life support (ALS) level. This insures that the public will not have to choose between providers of varying degrees of clinical sophistication. The consequence of their error in evaluating the level of their need can be the selection of the wrong type of care, which is extremely risky in emergency situation.
  • Provide emergency medical services at an Advanced Life Support level throughout the service area, twenty-four (24) hours per day, seven days per week. This insures that public will receive emergency ambulance service regardless of their ability to pay for the service. This also guarantees the public that the closest ambulance will be sent to every emergency and it will arrive in a clinically significant time.
  • Comply with all rules and regulations governing EMS as promulgated by the applicable State’s oversight agency. This guarantees the public that the service remains in compliance with all laws and rules applicable.

Competition and the threat of competition are fundamental concepts of capitalism. Few Americans question that retail competition contributes to lower prices, improved quality, and greater diversity in the delivery of most goods and services.

If retail competition lowers prices, raises quality, and results in greater diversity of goods and services in other industries, why isn’t retail competition the most efficient form of competition for ambulance services? The conditions necessary for an effective retail transaction do not exist in most ambulance market segments (both emergency and non-emergency). For a retail transaction to be effective, the following basic economic features must apply:

  • There must be a choice of suppliers. The public is never in a position to ‘shop’ when an emergency ambulance is needed even if there were a choice of emergency ambulance suppliers. The chooser must have a stake in quality. Patients clearly have a stake in the quality of emergency ambulance services they receive, but are poor judges of quality. The chooser must have a stake in cost.Many patients have no health insurance or ability to pay for emergency ambulance services, and therefore have no stake in the cost of service. For those patients with health insurance, most policies cover ambulance service and almost all patients believe their insurance will cover the cost of services.The chooser must have a chance to compare. In most situations in which the public calls for an emergency ambulance, there is insufficient time, for obvious reasons, to comparison shop.
  • The chooser must be qualified to compare. In markets where patients can choose between providers of varying degrees of clinical sophistication (e.g, a single ALS-Paramedic level emergency provider, and a variety of BLS-EMT level non-emergency providers) patients frequently select the wrong service. The consequence of their error in evaluating the level of their need can be the selection of the wrong type of care, which is extremely risky in emergency situations.
  • The chooser must buy often enough to become a skillful buyer. Repeated experience in purchasing a commodity or service is necessary in becoming an informed consumer. Most people will order an emergency ambulance only twice in their lifetime, which does not constitute enough frequency to become proficient and skilled. In comparison, many people buy five or more houses in their life,each time relying on the expertise of a real estate agent, escrow company, appraisal firms, attorneys, and advice from family and friends. Frequency in buying increases skills.

None at all. Though we operate very much like a public service, when it comes to tax subsidies, we receive nothing. We are a fee for service business.

Rates are governed by contractual agreement and are approved by the governmental agency or public entity contracting with LifeNet. Among the agencies approving rates for their jurisdictions are the following:

  • City of Hot Springs, Arkansas
  • City of Texarkana, Arkansas
  • City of Texarkana, Texas
  • Bowie County Commissioner’s Court
  • Cass County Commissioner’s Court
  • Western Payne County Ambulance Trust Authority

The company’s goal is to deliver the highest possible patient care while respecting the patient’s rights and desires as an individual. First, the patient is to be taken to the hospital of patient request, if medically appropriate. If the patient is unable to communicate, the patient is to be taken to the hospital of immediate family request.

Second, special patient needs may dictate transport to a hospital that may not be the patient’s choice, but is the most appropriate facility (i.e., burn patients, multiple system trauma, OB).Third, if a patient adamantly refuses to be transported to the most appropriate medical facility,the hospital of patient request is contacted and On-Line Medical Control will be asked to accept the patient.

Employees are encouraged not to tell patients to utilize one facility over another.